Complaints Portal

Submit a Complaint

Every complaint is logged, reviewed and handled under DSA's complaints procedure

First time using this form? Please read Before You Submit – it explains what is, and is not, a complaint. For a general question use the General Enquiry form instead.

Include everything relevant: dates, places, the people involved, what happened, and what outcome you are seeking. The more specific you are, the better we can help.

Up to 5 files, 10 MB each: PDFs or photos (JPG or PNG). Photos are turned into PDFs for you. Emails and letters need saving as PDF – see Supporting Documents.

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    Type the 6 digits shown above. Can't read them? Press ↻ for a new code.

    Submitting a knowingly false or vexatious complaint may itself breach DSA's Code of Conduct.

    Help & guides
    Is this a complaint?

    A complaint is about conduct, a decision or a breach of DSA's rules or policies. A question, a request for information or a results query is a General Enquiry.

    Not sure? Read Before You Submit.

    Attaching documents

    Drag PDFs or photos onto the box, or click it to choose them. Remove one with the × beside it.

    JPG and PNG photos are turned into PDFs for you. Emails and other documents need saving as PDF first – here's how.

    After you submit

    You'll see a reference number on screen and receive a confirmation email. Quote the reference in any later correspondence.

    See What Happens Next.

    Your privacy

    Complaints are handled in confidence by the people who need to deal with them. See Privacy.

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