Before You Submit
We're glad you've taken the time to read this. A few minutes here will help us help you faster, and avoid the disappointment of needing to come back for more information later.
Is the Complaints Portal the right place for your concern?
The Complaints Portal is for formal complaints — serious concerns about how DanceSport Australia, its Members, its events, or persons acting on its behalf have conducted themselves.
It is not the place for general questions, membership enquiries, or competition information. Those reach us faster through the General Enquiry form.
Examples
| Use the Complaints Portal | Use the General Enquiry form instead |
|---|---|
| An adjudicator behaved unprofessionally at a DanceSport event | "How do I find a teacher in my area?" |
| You believe a Member breached the DSA Code of Conduct | "What time does the State Championship start?" |
| A decision affecting you was made unfairly or without explanation | "I forgot my login password" |
| There was a serious problem with how an event was run | "How do I renew my membership?" |
| A safety, integrity, or child-protection concern | "Can you send me an entry form?" |
Other places your concern might be better addressed
Some concerns are better handled by an organisation other than DSA. Going to the right place first will save you time.
- Police — for any matter involving violence, threats, or criminal conduct
- Sport Integrity Australia — for doping, match-fixing, child safeguarding, and competition manipulation:
sportintegrity.gov.au - Child protection authority in your state — for any concern about the safety of a child
What to have ready before you start the form
The form is short, but the better the information you give us, the better we can help. Have these details available:
- The basics: when and where the matter happened (dates, location, event name)
- Who was involved: names of people, if you know them
- What happened: a clear factual account, in your own words
- Why you're concerned: what about it troubles you
- What you'd like to see happen: an apology, a review, a policy change, or simply to be heard
- Any supporting documents: photos, emails, letters — these will need to be in PDF format (see Supporting Documents)
Already submitted, or unsure?
If you've previously submitted a complaint about the same matter and have new information, please do not submit a new complaint. Instead, reply to the confirmation email you received, quoting your reference number (it begins with DSA-CMP-). The Administration Team will add the new information to your existing complaint.
If you're unsure whether your concern is right for the Complaints Portal, the General Enquiry form is always a safe option — we can guide you to the right place from there.